Electrophysiology
Services
• Discover the MyCareLink Heart™ app
• Troubleshoot with Stay Connected
• Manage your time and data
• Resources
Discover the MyCareLink Heart™ app.
Patient adherence matters.
Cardiac device patients who are not adherent with remote monitor transmissions will miss out on the following benefits:
- 50% potential increase in survival rate of patients1–3
- 35% potential reduction in ER visits4,5
- 18% potential reduction in length of hospital stay6
The MyCareLink Heart™ app results in 95% patient adherence7 to transmission schedule.
- 91% patient satisfaction8
Increase clinic efficiency.
A 2019 call characterization study9 shows that 40% of device clinical call burden is due to patient calls surrounding four recurring issues. The MyCareLink Heart™ app is the patient monitor designed to help address these four categories that drive 40% of all clinical call burden.
1. Transmission status
The MyCareLink Heart™ app states in clear language the status of each transmission and allows patients to send a device transmission to their HCP if required.
2. Connectivity issues
The MyCareLink Heart™ app allows patients the opportunity to check on their connectivity any time, day or night.
3. Disconnected app follow-up
The MyCareLink Heart™ app tells patients not to disconnect but reminds them to reconnect if they do.
4. Patient education
The MyCareLink Heart™ app offers answers to patients’ most frequently asked questions.
Troubleshoot with Stay Connected.
Connect patients to troubleshooting support with the Stay Connected service.
Current challenges
Clinicians spend hours per week handling calls from patients on monitors due to:
- Connectivity issues
- Error codes
- Remote monitor troubleshooting
- General questions about remote monitor use:
- “Is my heart monitor working?”
- “Did you get my transmission?”
Stay Connected service benefits
The Stay Connected service is designed to be every patient’s first point of contact for assistance with:
- Remote monitor troubleshooting
- Connectivity issues
- Exploring new monitoring options
Providing support can help reduce the time patients spend unmonitored due to monitor issues, freeing up time for clinicians to focus on care.
Stay Connected supports you, your patients, and your clinic.
Clinic action
- Request — call in to transfer your patient to Stay Connected or submit an online web form.
- Troubleshoot — review confirmation email that ticket was received and a Stay Connected agent will be contacting your patient to assist.
- Resolve — review the resolution email sent to your clinic.
Patient action
- Request — call Stay Connected at 866-470-7709.
- Troubleshoot — receive monitor troubleshooting assistance.
- Resolve — issue resolved or new accessory or monitor ordered.
Manage your time and data.
AccuRhythm™ AI algorithms for LINQ II™ ICM
The AccuRhythm™ AI platform is an artificial intelligence system that applies deep learning algorithms to LINQ™ II insertable cardiac monitor (ICM) data flowing into the CareLink™ network. The algorithms address the two most common sources of ICM false alerts — atrial fibrillation (AF) and Pause.11–13
AccuRhythm™ AI algorithms can save clinicians approximately 319 hours of false alert review yearly for every 200 LINQ II™ ICM patients.†,14
† The validation study performance and time study results were projected onto 16,301 LINQ II™ ICM patients to calculate the time saved per year in 200 LINQ II™ ICM patients.
Resources
Medtronic 24-hour support
Phone: 800-505-4636
Follow us on social media.
Stay up to date on product updates and events.
- LinkedIn: Cardiac & Vascular
- YouTube: MedtronicCardiac
- Facebook: Medtronic Heart
Related products
-
LINQ II™ insertable cardiac monitorThe LINQ II™ insertable cardiac monitor (ICM) with AccuRhythm™ AI algorithms is used for long-term heart monitoring.
-
MyCareLink Heart™ appPatients with Medtronic heart devices that have Bluetooth®* wireless telemetry can download the MyCareLink Heart™ app and use it for remote monitoring.