Medtronic patient services is here to help
We're available to provide general educational information about Medtronic devices and answer questions about our devices and therapies. As always, we encourage you to talk to your doctor about your unique medical condition and therapy management. If you have medical concerns or health symptoms, contact your doctor or health care professional. If you have a medical emergency, call 911 immediately.
Product returns and replacements
A Medtronic device that has been explanted from the body needs to be returned in a biohazard container. Devices used outside of your body, such as remote monitors, programmers, and insulin pumps, can be shipped in any type of container. On the Product Returns and Replacements page you will find information about shipping your device.
Help with your device or therapy
It is important to call the patient services area that specializes in your type of device. Select the group below to view the support information for your type of device.
Cardiac rhythm management
For people in the United States who have a Medtronic:
- Pacemaker
- Defibrillator (ICD)
- Heart failure device (cardiac resynchronization therapy/CRT)
- Insertable cardiac monitor
Download patient manuals in English and Spanish: |
24/7 chat
Patient and technical services virtual assistant
Online
Self-help: help.medtronic.com
CareLink remote monitor returns: View instructions.
CareLink remote monitor troubleshooting: Submit a request.
General questions or feedback: Contact us.
Device registration (ID card): Submit updates.
Telephone
Questions about your heart device
800-551-5544 (Toll free)
Monday–Friday, 7 a.m. to 5 p.m. Central time
Questions about the CareLink™ network
(Monitor setup, transmission verification, troubleshooting)
800-929-4043 (Toll free)
Monday–Friday, 7 a.m. to 7 p.m. Central time
Cardiovascular
For people in the United States who have had the following procedures:
- Heart valve repair
- Heart valve replacement
- Surgical ablation
- Catheter ablation
- Coronary or vascular stent placement
24/7 chat
Patient and technical services virtual assistant
Online
Self-help: help.medtronic.com
General questions or feedback: Contact us.
Device registration (ID card): Submit updates.
Telephone
877-526-7890 (Toll free)
Monday–Friday, 8:00 a.m. to 5 p.m. Central time
Diabetes
For people in the United States who have a Medtronic:
- Insulin pump
- Continuous glucose monitor
Telephone
24-Hour product technical support
800-646-4633 option 1 (Toll free)
Ordering supplies
Monday–Friday, 8 a.m. to 6 p.m. Central time
800-646-4633 option 2 (Toll free)
Pump and continuous glucose monitors sales
Monday–Friday, 8 a.m. to 6 p.m., Central time
800-646-4633 option 3 (Toll free)
Billing, payment, and returns
Monday–Friday, 8 a.m. to 6 p.m., Central time
800-646-4633 option 4 (Toll free)
Online
General questions or feedback: Contact us.
Order supplies online: Set up automatic reorder reminders.
Hearing therapy
For people in the United States who have the following hearing loss:
- Conductive hearing loss
- Mixed hearing loss
- Single-sided deafness
Telephone
Customer care
800-874-5797 ext. 7 (Toll free)
Monday–Friday, 8 a.m. to 5 p.m., Eastern Standard Time
Online
General questions or feedback: Email
Neurostimulation and drug pump
For people in the United States who have Medtronic:
- Bladder control therapy
- Bowel control therapy
- Deep brain stimulation (DBS therapy)
- Drug pump (targeted drug delivery) for chronic pain, cancer pain, or severe spasticity (ITB therapy)
- Gastric electrical stimulation for gastroparesis
- Spinal cord stimulation for chronic pain
View information and resources about living with these therapies:
- Bladder control therapy
- Bowel control therapy
- Deep brain stimulation for dystonia, essential tremor, obsessive-compulsive disorder, or Parkinson’s disease
- Drug pump (targeted drug delivery) for cancer pain, chronic pain, or severe spasticity
- Gastric electrical stimulation for gastroparesis
- Spinal cord stimulation for chronic pain
Telephone
800-510-6735 (Toll free)
Monday–Friday, 8 a.m. to 5 p.m. Central time
Online
General questions or feedback: Contact us.
Device registration (ID card): Submit updates.
Spine and biologics
For people in the United States who have been treated with Medtronic:
- Spinal implants, such as cervical discs or interspinous process spacers
- Biologic products, such as Infuse™ bone graft
Telephone
800-933-2635 (Toll free)
Monday–Friday, 7:00 a.m. to 7:00 p.m. Central Time
Online
General questions or feedback: Contact us.