Customer Support

Customer support

Find support, services, and training resources.

Acute care and monitoring solutions services, support, and resources

We offer technical support and customer service for our portfolio of products including brain monitoring, capnography monitoring, intubation, mechanical ventilation, pulse oximetry, regional oximetry, remote patient monitoring, temperature management, and tracheostomy solutions.

U.S. customer service

Phone: 800-962-9888, option 2
Fax: 800-637-9775
Email: Customer service

Technical support

BioButton™ multi-parameter wearable

Phone: 800-255-6774,
option 1, option 3
Hours: Monday–Friday,
6:30a.m.–4:30p.m. MT
Email: BioButton™ support

HealthCast™

Find support for the Vital Sync™ system and EMR connect.

Phone: 800-255-6774,
option 6
Hours: Monday–Friday,
6:30 a.m.–4:30p.m. MT
Email: HealthCast™ support non-urgent issues
On-call support available after hours for high priority issues

Ventilation

Get support for Puritan Bennett™ and Newport™ ventilators.

Phone: 800-255-6774
- Option 3: ventilation service agreements and service seminars training
- Option 4: ventilation technical support and service scheduling
Hours: Monday–Friday,
8 a.m.–6 p.m. CT
Email: Service agreements
Email: Service seminars
Email: Technical support/service
Email: Clinical support