Customer support for patient monitoring technologies
With HealthCast™ services, our experienced team provides support tailored to your needs. Get help with device delivery, implementation, electronic medical records (EMR) connectivity, and more. Seamlessly integrate patient monitoring technologies into your systems and worflows.
Get up and running, and keep going, with services and support to help increase workflow efficiencies.
From unpacking to monitor testing, from set-up to default settings, from initial device configurations to assisting biomed with asset tagging, we hit the ground running. So you can, too.
Unboxing is just the start. We help configure, test, and optimize all monitors so they’re ready for use in each patient room. We assemble mounting brackets. We do whatever it takes to get everything installed.
In-person, hands-on training sessions, focused education, remote monitoring documentation, and enduser quick reference tools. We ensure your biomed and IT staff have the knowledge they need.
Still have questions? We can help with additional postimplementation technical training at any time to help you keep things running smoothly.
Fill the connectivity gaps that can get in the way of care delivery.
Our technical health check provides on-site support to navigate ongoing device and system optimization. We can also keep your EMR connections functioning at peak capacity with our Connection Service Plan that includes firmware updates, network changes, server/MS patch installation, connectivity maintenance and support, hardware appliance updates, and issue mitigation.
Extended warranties provide defect protections for the length of your coverage. These offerings extend the duration of the product’s manufacturer warranty in customizable one-year increments, as needed by your organization. Any additional repairs or replacements needed due to defects in workmanship or materials are covered by these warranties.
Uncertain times require coverage confidence. Service agreements provide a complete and comprehensive solution for your monitors. These agreements and the entire Medtronic services team will support all of your patient monitors to make sure all devices and any challenges are assessed, repaired, and returned in a timely and efficient manner.
Technical health check service plans amplify your device warranty by ensuring your monitoring devices and systems are optimized. Each check includes an on-site visit with a Medtronic services engineer to:
To get technical support for one of your monitors today, please contact technical services listed below.
Call technical services (urgent)
800-255-6774
Select option 1, then option 2. Technical services will assist with coverage status, repair/replacement processing, and additional troubleshooting steps.
Email technical services (non-urgent)
For monitors: Email us
For Vital Sync™ products: Email us
