Specific subpopulations of HVAD pumps (defined as subgroups 1, 2, and 3) may experience a higher rate of delay or failure to restart than the overall population of HVAD pumps. It is important to note that this issue does not cause a running HVAD pump to stop; rather, the pump may fail to restart after a pump stop event, such as a controller exchange. It is critical to avoid pump stops to ensure continuous blood flow to the patient’s body and avoid complications.

To verify if an HVAD patient is in one of the identified subgroups, enter the patient’s HVAD pump ID into the Serial Number Lookup Tool below and click Search.

HVAD Serial Number Lookup Tool

Enter 5 to 7 digit Serial Number:

Example: HW123, HW1234, or HW12345

No search results found.

Please confirm the accuracy of the Serial Number entry.

This patient is identified as being a part of .

Please refer to the patient management recommendations in the full Medtronic communication and HVAD Field Actions: Patient Planning Tool. Contact your Medtronic Field Representative with questions.

This patient is identified as being a part of the general population.

Please refer to the failure rates and patient management recommendations for the General Population in the full Medtronic communication and HVAD Field Actions: Patient Planning Tool. Contact your Medtronic Field Representative with questions.

Please refer to Medtronic’s full communication regarding the HVAD pump delay or failure to restart, which includes current patient management recommendations.

If you have any questions, please contact your Medtronic field representative.