Ventricular assist devices
HeartWare™ HVAD™ system
<p>Walking beside you because <b>patient care still matters</b>.</p>
Urgent product update
Medtronic has stopped the distribution and sale of the HVAD™ system as of June 3, 2021, and has notified physicians to cease new implants of the Medtronic HVAD™ system and transition to an alternative commercial LVAD for all future implants. Medtronic initiated this action in light of a growing body of observational clinical comparisons demonstrating a higher frequency of neurological adverse events, including stroke and mortality with the HVAD™ system as compared to other commercially available LVAD.
24-hour clinical support
United States
888-494-6365
MCS customer service
Customer service hours: 7AM - 6PM CT
877-367-4823
Clinician tools for HVAD™ patient management
The clinician tools for HVAD patient management are the newest addition to our Patient and Provider Support Program, developed to connect and equip the clinical community for long-term patient management.
Patient and provider support program
There is nothing more important to Medtronic than the safety and well-being of patients. Although we have stopped distribution and sale of the HVAD™ system, we are committed to serving the needs of the patients currently implanted with the device and the clinicians who care for these patients.
HVAD™ system logfiles and Autologs
Overview of how logfiles are created and link to submit your HVAD system logfiles using the secure Autologs upload website.
Medtronic Academy
Medtronic Academy offers educational content on the HVAD™ system at your fingertips. Content is organized by topic and clinician type and is available in various formats, from downloadable reference guides to interactive courses.
HVAD™ system instructional videos
Clinician instructional video library on the use of the HVAD™ system.
Durable medical equipment provider
Orthodynamics Company, Inc (ODI) provides VAD patients with the supplies they need, when they need it. Delivering specialized patient care since 1997, ODI services include:
- Home health checks from ODI licensed clinicians
- Tracking of equipment, INR and patient vitals
ODI is a CMS credentialed durable medical equipment (DME) and independent diagnostic testing facility (IDTF) provider. Their services can be customized to fit VAD centers and the needs of their patients and are at no additional cost to the hospital.
Contact Kraig Kincaid at kraig.kincaid@od-inc.com to learn how ODI can support your HVAD™ patient management needs.
The above information was provided by ODI, and Medtronic has not confirmed the accuracy of such information. ODI is a standalone service provider; ODI is not affiliated with Medtronic, and there is no financial relationship between ODI and Medtronic. Medtronic does not endorse, and is not responsible or liable for, ODI’s services.