Product warranty information
Cardiac rhythm management (CRM) warranty information
CRM warranty overview
Medtronic is committed to assisting hospitals with managing the complexities of product warranties. The warranty information on this page is specific to the U.S. cardiac rhythm management product line, which includes pacemakers, defibrillators, cardiac resynchronization therapy (CRT) devices, leads, and insertable cardiac monitors.
CRM warranty process
Medtronic has a defined standard warranty process for CRM products suspected to be functioning outside of normal tolerances. When initiating a warranty request, the following must occur:
- Submit a Medtronic standard and supplemental warranty claim form on the Medtronic Connect customer portal or via email to within 30 days of the replacement procedure.
- Medtronic Connect gives you secure, 24/7 access to quickly and conveniently submit warranty claims. Request access.
- Already have a Medtronic Connect login and password? Log in to Medtronic Connect.
- Return the product to the Medtronic Returned Product Analysis Lab within 30 days of the product explant procedure. For full leads or Micras not explanted, return appropriate clinical data (i.e., device stored electrogram strips or full save-to-disk) within 30 days of the explant procedure, showing failure of the lead to function within normal tolerances.
- The Medtronic Returned Product Analysis Lab’s address for cardiac products is: RCE172, 7000 Central Ave NE, Minneapolis, MN 55432.
- Medtronic analyzes the returned product and/or clinical data. The analysis must confirm the product was functioning outside of normal tolerances or was at the recommended replacement time within the warranty period.
- Medtronic makes a final warranty determination. Hospitals can access their final warranty determinations by either using the Medtronic Connect portal.
- All products must be within their published warranty period and meet the above criteria to qualify for warranty credit.
Contact us.
Medtronic warranty team
877-359-6407
Email us
CRM warranty tools and resources
Medtronic Connect warranty
Customers can use the Medtronic Connect portal to quickly and conveniently submit warranty claims, view claim status and history, and download reports.
Account Information
Already have a Medtronic Connect login and password?
Medtronic standard warranty summary
Medtronic compiled a standard and supplemental limited warranty summary. These warranty summaries are intended to provide hospitals with an overview of standard and supplemental limited warranties by product family.
Warranty management reference guide
Medtronic developed a CRM warranty reference guide to make the warranty process more efficient for hospitals. The goal of this reference guide is to provide hospitals with the necessary tools and resources needed to effectively manage warranties with Medtronic.
Return mailer kit
Order a kit to return explanted products to Medtronic. The kit and shipping are free of charge if the pre-applied USPS shipping label is used. The kit received should be used only for a Medtronic device that has been explanted from the body.
Device return status check
Medtronic developed a product performance website where a product’s return status can be checked.
CRM warranty claim form
If the Medtronic Connect portal is not accessible, the following electronic warranty form will allow hospital personnel to enter and save key repeatable fields (such as account name and account number). This warranty form can be downloaded and saved to your desktop or shared drive.