Medtronic Monitor Upgrade Program

1. What Action do I Need to Take?

Once you have received your free USB Cellular Stick, connect the USB Cellular Stick to your MyCareLink monitor. Follow the directions in the video above or included in the package for step-by-step instructions. 

2. Does this affect the operation of my implanted heart device?

No, this upgrade does not affect the normal operation of your implanted heart device.

3. Will I Lose My Connection Right Now?

No, we do not expect you to lose your connection before receiving the free USB Cellular Stick. You may lose connection in the future if you do not connect the USB Cellular Stick to your monitor once you receive it in the mail.

4. When do I Need to Take Action?

You should connect your free USB Cellular Stick to your MyCareLink monitor right when you receive the package in the mail to ensure you remain connected. Please note your free USB Cellular Stick must remain connected to your monitor at all times to maintain connectivity.

5. Do I Need to Contact my Clinic? Does my Clinic Know I am Updating my Monitor?

You do not need to contact your clinic. Medtronic has informed your clinic of this upgrade program.

7. What do I do After I Have Connected my New USB Cellular Stick?

No action is needed after you have connected the USB Cellular Stick to your MyCareLink monitor. After connecting your USB Cellular Stick, be sure to keep it connected at all times. This upgrade does not affect the normal operation of your implanted heart device.

8. Whom Should I Call for Additional Questions?

For additional questions, please call Medtronic Stay Connected at 1-866-233-2795.

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1. How do I Know if I Have an Active Phone Line?

If you have telephone service through a local phone company or your cable TV company, your phone line will work with your monitor.

2. What if I Don’t Have an Active Phone Line?

Call Medtronic Stay Connected toll-free at 1-866-237-1213 to discuss additional options to keep your monitor connected.

3. What Action do I Need to Take with My CareLink 2490 Monitor?

Once you have received a telephone cord from Medtronic, disconnect the WireX accessory and connect your CareLink 2490 monitor to a telephone jack. Use the telephone cord in this package or one you already have at your home to connect the monitor to a working telephone jack, then test your connection. Once you have completed these steps and tested your connection, no further action is needed. 

4. Does this affect the operation of my implanted heart device?

No, this upgrade does not affect the normal operation of your implanted heart device.

5. What if I Already Have a Telephone Cord?

If you already have an extra telephone cord in your home, you may use that to connect to your CareLink 2490 monitor and do not need to wait for your free telephone cord to arrive in the mail.

7. Will I Lose my Connection with my CareLink 2490 Monitor Right Now?

No, we do not expect you to lose your connection before receiving the free telephone cord. You may lose connection in the future if you do not connect the telephone cord to your monitor and test your connection once you receive it in the mail.

8. When do I Need to Take Action with my CareLink 2490 Monitor?

You should connect your CareLink 2490 monitor to your telephone jack right when you receive the package in the mail to ensure you remain connected.

9. Do I Need to Contact my Clinic? Does my Clinic Know I am Updating my CareLink 2490 Monitor?

You do not need to contact your clinic. Medtronic has informed your clinic of this upgrade program. 

10. How do I Know I Set Up my Monitor and Free Telephone Cord Correctly?

Follow the steps below to test your connection. You will also find these steps laid out in the video above.

To Test Your Connection:

1. Press and hold the Start/Stop or Power button. Continue holding the Start/Stop or Power button until you reach Step 4.
2. The Power Status and Reading Status will flash a green light for 10 seconds.
3. The monitor light will jump to the Telephone Line Status section.
4. Release the Start/Stop or Power button when you see this.
5. Your monitor will dial out to test the connection.
6. When you see the bullseye light up, you have successfully connected.

You do not need to send a transmission to your clinic to complete the setup process.

12. What do I do After I Have Connected my Monitor to the Telephone Jack?

After you have connected your monitor to the telephone jack, you will need to test your connection. After you follow the instructions to test your connection and see the bullseye light up, no further action is needed. Your monitor will continue normal operation. 

13. Whom Should I Call for Additional Questions About my CareLink 2490 Monitor?

For additional questions, please call Medtronic Stay Connected at 1-866-237-1213.

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