Your browser is out of date
With an updated browser, you will have a better Medtronic website experience. Update my browser now.
Medtronic is committed to assisting hospitals with managing the complexities of product warranties. The warranty information on this page is specific to the U.S. Mechanical Circulatory Support (MCS) product line, which includes the HeartWare™ HVAD™ System.
Medtronic has a defined standard warranty process for MCS products suspected to be functioning outside of normal tolerances. When initiating a warranty request, the following must occur within 30 days of the replacement procedure date:
Customers can use the Medtronic Connect portal to quickly and conveniently submit warranty claims, view claim status and history, and download reports.
Already have a Medtronic Connect login and password?
Medtronic also has a dedicated warranty team to help answer any warranty related questions. The team may be reached directly via email at rs.rtgwarranty@medtronic.com or via phone at 877-359-6407.
HeartWare HVAD system limited warranty card: This card provides Medtronic’s warranty terms and conditions for HeartWare HVAD system products.
HeartWare monitor kit limited warranty card: This card provides Medtronic’s warranty terms and conditions for HeartWare monitor kit.
HeartWare HVAD supplemental warranty: This link provides Medtronic’s supplemental warranty terms and conditions for HeartWare HVAD system products.
Medtronic Connect portal also offers a quick and convenient way to view claim status, history and download reports.
Already have a Medtronic Connect login and password?
If the Medtronic Connect portal is not accessible, the following electronic warranty form will allow hospital personnel to enter and save key repeatable fields (such as account name and account number). This warranty form can be downloaded and saved to your desktop or shared drive.
Medtronic Warranty Team