STANDARD AND SUPPLEMENTAL WARRANTY Cardiac Rhythm and Heart Failure

CRHF WARRANTY PROCESS

Medtronic has a defined standard warranty process for CRHF products suspected to be functioning outside of normal tolerances. When initiating a warranty request, the following must occur within 30 days of the replacement procedure date:

• Submit a Medtronic Standard and Supplemental Warranty claim on the Medtronic Connect Customer Portal within 30 days of replacement procedure.
  • Medtronic Connect gives you secure, 24x7 access to quickly and conveniently submit warranty claims. Request access.
  • Already have a Medtronic Connect login and password? Log in to Medtronic Connect.
  
  
• Return the product to the Medtronic Return Product Analysis Lab within 30 days of the product replacement procedure. For full leads not explanted, return appropriate clinical data (i.e., device stored electrogram strips or full save-to-disk) within 30 days of the replacement procedure, showing failure of the lead to function within normal tolerances. 
  • The Medtronic Return Product Analysis Lab’s address is: RCE172, 7000 Central Ave NE, Minneapolis, MN 55432.
  
  
• Medtronic will analyze the returned product and/or lead clinical data. The analysis must confirm the product was functioning outside of normal tolerances or was at the recommended replacement time within the warranty period.

Medtronic Standard Warranty Summary

Medtronic compiled a standard and supplemental limited warranty summary. The goal of these summaries is to provide hospitals with an overview of Medtronic’s Standard and Supplemental Limited Warranties by product family. To obtain a detailed copy of the actual product warranty terms and conditions, please reference the product warranty card that was packaged with the device or reference the Medtronic Warranty Management Reference Guide.

Warranty Management Reference Guide

Medtronic developed a CRHF Warranty Reference Guide to make the warranty process more efficient for hospitals. The goal of this reference guide is to provide hospitals with the necessary tools and resources needed to effectively manage warranties with Medtronic.

Return Mailer Kit

Order a kit to return explanted products to Medtronic. The kit and shipping are free of charge if the pre-applied USPS shipping label is used. The kit received should be used only for a Medtronic device that has been explanted from the body.

Order Return Mailer Kit

Device Return Status Check

Medtronic developed a product performance website where a product’s return status can be checked.

Check Product Return Status

Medtronic Connect portal also offers a quick and convenient way to view claim status, history and download reports.

Request Access

Already have a Medtronic Connect login and password?

Log in to Medtronic Connect

CRHF WARRANTY CLAIM FORM

If the Medtronic Connect portal is not accessible, the following electronic warranty form will allow hospital personnel to enter and save key repeatable fields (such as account name and account number). This warranty form can be downloaded and saved to your desktop or shared drive.