Maastricht University MEDICAL CENTRE (MUMC+), NETHERLANDS

Integrated Health Solutions^SM provided cost savings, optimised use of resources, and empowered staff.

The Challenge

Maastricht University Medical Centre (MUMC+) is an academic hospital in the southern part of the Netherlands and the main provider of health services for its region. MUMC+ was facing an increase in both patient volume and the complexity of cases. They were also under continuous pressure from the health system to maintain a high quality of care for more patients without increasing costs. Their goals were to:

Become a truly patient-centric organisation
Improve quality and care outcomes
Increase employee engagement and become an employer of choice
Optimise processes and instil a culture of continuous improvement

The Solution

MUMC+ entered into a five-year partnership with Integrated Health Solutions^SM in 2014 to:

Optimise operational processes and clinical pathways
Fully manage the catheterisation laboratories (cath labs)
Engage staff for successful change management

How We Did It – in the Heart+Vascular Centre

Operational excellence: One-stop-shop care centre
Optimisation of clinical pathways: Heart failure and cardiac resynchronisation therapy (CRT) and bypass surgery (CABG)
Onsite management of cath lab operations: Manage daily operations and optimise planning and scheduling

How We Did It – Hospital-Wide

Deployed our proprietary Lean Academy training which combines classroom, mentoring and on-the-job formats to embed proven, process-improvement principles into the daily life of the organisation and ensure lasting, transformational change.

The Impact

In one year we delivered $2.5M in cost savings driven by optimised resource use, which led to productivity and capacity increases.

This Solution Has Achieved – In The Heart+Vascular Centre

Efficiency gains
-33% length of stay as part of CRT pathway optimisation
-50% cancellations as part of the CABG pathway optimisation
More patients and fewer visits as part of the cardiac rehabilitation pathway optimisation
Doubled patient capacity with less staff through planning optimization worth $120,000 in savings
+15% productivity in cath lab operations management

This Solution Has Achieved – Hospital-wide

2,500+ employees have been trained through Lean Academy and are now running their own value-creating projects, e.g. +36% productivity in the orthopedics outpatient clinic.

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