Neuroscience portfolio warranty information

Overview

Medtronic is committed to assisting hospitals with managing the complexities of product warranties. The warranty information on this page is specific to the U.S. Medtronic neuroscience portfolio (formerly the restorative therapies group) product lines, which includes active implantable neuromodulation systems.

Warranty process

Medtronic has a defined standard warranty process for neuroscience products suspected to be functioning outside of normal tolerances. When initiating a warranty request, the following must occur within 30 days of the replacement procedure date:

• Submit a Medtronic standard and supplemental warranty claim on the Medtronic Connect customer portal within 30 days of the replacement procedure.
  • Medtronic Connect gives you secure, 24/7 access to quickly and conveniently submit warranty claims. Request access.
  • Already have a Medtronic Connect login and password? Log in to Medtronic Connect.
  
  
• Return the product to the Medtronic return product analysis lab within 30 days of the product replacement procedure. For full leads not explanted, return appropriate clinical data (i.e., device stored electrogram strips or full save-to-disk) within 30 days of the replacement procedure, showing failure of the lead to function within normal tolerances.
  • The Medtronic return product analysis lab’s address: 
    7000 Central Ave NE, RCC156 Minneapolis, MN 55432
• Medtronic will analyze the returned product and/or lead clinical data. The analysis must confirm the product was functioning outside of normal tolerances or was at the recommended replacement time within the warranty period.