Product warranty information
Mechanical circulatory support (MCS) warranty information
MCS warranty overview
Medtronic is committed to assisting hospitals with managing the complexities of product warranties. The warranty information on this page is specific to the U.S. mechanical circulatory support product line, which includes the HeartWare™ HVAD™ system.
MCS warranty process
Medtronic has a defined standard warranty process for MCS products suspected to be functioning outside of normal tolerances. When initiating a warranty request, the following must occur within 30 days of the product malfunction date:
- Submit a Medtronic standard and supplemental warranty form via email.
- Return the product to the Medtronic Returned Product Analysis Lab within 30 days of the product malfunction date.
- The Medtronic Returned Product Analysis Lab’s address is: 14400 NW 60th Ave., Miami Lakes FL, 33014.
- Medtronic analyzes the returned product.
Contact us.
Medtronic warranty team
877-359-6407
Email us
MCS warranty tools and resources
Medtronic also has a dedicated warranty team to help answer any warranty-related questions. The team may be reached directly by email or by phone at 877-359-6407.
MCS warranty cards
HeartWare™ HVAD™ system limited warranty card
This card provides the Medtronic warranty terms and conditions for the HeartWare™ HVAD™ system products.
HeartWare™ monitor kit limited warranty card
This card provides warranty terms and conditions for the HeartWare™ monitor kit.
HeartWare™ HVAD™ supplemental warranty cards
| Supplemental warranty | Warranty summary | Expires |
|---|---|---|
| HVAD™ system: power switching |
Where HVAD™ power source(s) has experienced unexpected power switching behavior and unexpected audible tones, Medtronic will initially provide power source replacement(s), without charge, to the warranty holder. If the unexpected behavior persists, after replacement of the HVAD™ power source(s), Medtronic will provide an HVAD™ controller, without charge, to the warranty holder. | December 15, 2025 |
| HVAD™: failure to restart controller exchange |
Where patients with an affected device in the failure to restart subset have a primary controller beyond two years of service and the physician has made the medical judgment that prophylactic exchange of the primary controller is in the individual patient’s best interests, the warranty holder is eligible for: a replacement of two controllers (i.e., one “primary” and one “backup” controller) per patient with an affected device, at no charge. | December 15, 2025 |
| HVAD™: failure to restart non-prophylactic pump exchange |
For non-prophylactic exchange due to any device failure to restart at any time in patients with an affected device from the December 2020 and August 2023 product advisory:
|
December 15, 2025 |
| HVAD™: failure to restart prophylactic pump exchange |
For prophylactic exchanges of an HVAD™ pump serial number that is in the subset of “affected devices” from the December 2020 and August 2023 product advisory where the physician has made the medical judgment that the prophylactic exchange, although not recommended by Medtronic, is in the individual patient’s best interests.
|
December 15, 2025 |
| HVAD™: prophylactic pump exchange for non-recalled devices |
For prophylactic exchanges of an HVAD™ pump serial number that is outside of the subset of “affected devices” from the December 2020 product advisory where the physician has made the medical judgment that the prophylactic exchange, although not recommended by Medtronic, is in the individual patient’s best interests. Patient support: Patients are eligible to apply for up to $10,000 in URM expenses associated with the patient’s portion of costs of the HVAD system exchange procedure to a competitive device (inclusive of any co-pays, coinsurance or deductibles paid or owed by patients, and travel expenses). |
December 15, 2025 |
| HVAD™: pump weld non-prophylactic exchanges |
Replacement system: Warranty holders are eligible for a warranty credit in the amount of the cost of an HVAD™ system. If an insurance claim is denied, warranty holders are also eligible for 150% of the hospital specific DRG payment. Patient support: Patients are eligible to apply for up to $10,000 in unreimbursed medical (URM) expenses associated with the patient’s portion of costs of the HVAD™ system exchange procedure to a competitive device (inclusive of any co-pays, coinsurance or deductibles paid or owed by patients, and travel expenses). |
December 15, 2025 |
| HVAD™: pump weld non-prophylactic pump removal |
For non-prophylactic removal which results in a transplant: Patient support: Patients are eligible to apply for up to $10,000 in unreimbursed medical (URM) expenses associated with the patient’s portion of costs of the HVAD™ system exchange procedure to a competitive device (inclusive of any co-pays, coinsurance or deductibles paid or owed by patients, and travel expenses). |
December 15, 2025 |
| HVAD™: pump weld prophylactic exchanges |
Where the physician has made the medical judgment that the prophylactic exchange, although not recommended by Medtronic, is in the individual patient’s best interests. Patient support: Patients are eligible to apply for up to $10,000 in unreimbursed medical (URM) expenses associated with the patient’s portion of costs of the HVAD™ system exchange procedure to a competitive device (inclusive of any co-pays, coinsurance or deductibles paid or owed by patients, and travel expenses). |
December 15, 2025 |
MCS warranty claim form
This warranty form can be downloaded and saved to your desktop or shared drive.