Connect Expertise

Enhance your clinical practice with live access to Connect Expertise, Medtronic’s remote technical support service designed specifically for healthcare professionals who manage patients with cardiac devices. The remote service is provided by Medtronic’s UK&I cardiac device technical consultants, ensuring you have the expert support you need during procedures, troubleshooting and follow-up care.

Key Features

Live Expert Access

Connect in real-time with Medtronic’s technical consultants to receive immediate assistance and guidance.

Comprehensive Support

Whether you’re performing a procedure, troubleshooting a device, or conducting follow-up care, our specialists are here to help.

Enhanced Patient Care

Improve patient outcomes by leveraging expert support to ensure optimal device performance and management.

Seamless Integration

Easily integrate our remote support into your existing workflows to enhance your clinical practice without disruption.

Meet the team

Expand All

Martin James

Martin James
Prin Technical Consultant

Martin James is a highly experienced cardiac physiologist with a career spanning over three decades in the field of cardiology and cardiac device technology. His journey in healthcare began in 1988, when he joined Leeds General Infirmary as a student. After qualifying two years later, he continued to serve at Leeds for four years, developing his expertise and dedication to patient care. He then joined Hull NHS Trust, where he worked as the Chief of Pacing, Implantable Cardioverter Defibrillators (ICDs), and Electrophysiology (EP) for four years, marking his first leadership role in cardiac pacing and advanced cardiac devices.

In 1998, Martin transitioned into the medical device industry, joining Medtronic as a Technical Consultant (TC), becoming the second person in the country to hold this role. Over his 27 years with Medtronic, Martin has witnessed and contributed to significant advancements in the organization and cardiac rhythm management. His dedication to continual improvement in cardiac care led him to gain his NASPE accreditation in 2000, further cementing his expertise and commitment to his profession.

Martin’s work is deeply motivated by his dedication to improving patients’ lives. He is driven by the knowledge that cardiac devices can greatly relieve symptoms and enhance quality of life for many people, and he finds great purpose in being a part of that process.

Of all the devices Martin has worked with, his favourite is the Gem DR, introduced in 1999 as Medtronic’s first dual-chamber ICD. This device marked a turning point in cardiac technology, integrating features that have become standard in today’s devices, a testament to Medtronic’s innovation in patient care.

Through his remarkable career, Martin has exemplified dedication to patientcentred care, continuous learning, and technological advancement, remaining an invaluable part of Medtronic’s mission to alleviate pain, restore health, and extend life.