FREQUENTLY ASKED QUESTIONS
Find frequently asked questions for the NURO system or contact Medtronic directly for additional support.
Order Support
For order, shipping, product, or invoice related questions, customer service is available by phone Monday through Friday from 8 a.m. to 5 p.m. CT. You can reach us by calling 877-590-7835 and pressing [2] for the NURO system.
For Puerto Rico orders, call 787-294-3540 x3557
You may also contact customer support by filling out our contact form.
To find your Medtronic sales representative, call 1-800-MEDTRONIC, or 1-800-633-8766. We're available 24 hours a day, 7 days a week.
RETURN A NURO DEVICE
If you have technical issues, call our technical support team at 800-707-0933 for assistance, troubleshooting, or questions about your return.
To return a NURO device, please contact Customer Support or reach out to your sales representative.
To return a NURO device, mail your device to:
Attn: Neuro RPA Lab RCC 156
Medtronic
7000 Central Ave NE
Minneapolis, MN 55432
Technical Support
Call our technical support team at 800-707-0933.
Reimbursement Support
Medtronic offers comprehensive, unparalleled services to secure and maintain coverage and appropriate payment. Download our reimbursement documents for additional information.
For reimbursement questions, send us an email. Our team is available Monday through Friday from 8 a.m. to 5 p.m. CT.