PRODUCT QUALITY CITIZENSHIP

WORKING TOGETHER — SHARED ACCOUNTABILITY FOR PRODUCT QUALITY

Patients rely on Medtronic products to be safe and effective. We take their trust seriously. As we continue to deliver innovative new treatments and therapies, our commitment to quality remains our top priority.

Quality is a cornerstone of the Medtronic Mission, written in 1960. Decades later, the Medtronic global quality strategy continues to ensure that quality and a commitment to patient safety are evident in every aspect of the company’s work. It informs the Medtronic business strategy in therapy innovation, globalization, and economic value, and guides global teams when they interact with customers, collaborators, regulators, and one another.

We expect all employees to monitor product quality at each stage in our value chain — design, manufacturing, pre-clinical and clinical trials, and post-market surveillance. Through our “Quality Begins with Me” culture, all Medtronic employees own this responsibility. We share four fundamental expectations through ongoing communication and training, so that every Medtronic employee knows quality is nonnegotiable:

• Put the patient first.
• Be courageous.
• Strive to prevent issues before they arise.
• Hold each other accountable.

PRODUCT QUALITY — Fiscal Year 2020 (FY20) HIGHLIGHTS

At Medtronic, quality is nonnegotiable. Our global quality strategy guides our approach to creating reliable, effective products. In FY20 Medtronic:

• Developed remote monitoring and assessment capabilities to support the continuation of clinical studies in a safe manner during the COVID-19 pandemic
• Used predictive engineering on more than 65% of new products, helping reduce the time to market for vital treatments
• Employed more than 2,000 clinical employees who are committed to ensure our clinical trials are undertaken ethically
  

Read a summary of our 2020 corporate citizenship progress
Putting Purpose into Action — Working Responsibly

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