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Medtronic Patient Services

Medtronic Patient Services is here to help. We're available to provide general educational information about Medtronic devices and answer questions about our devices and therapies. As always, we encourage you to talk to your doctor about your unique medical condition and therapy management. If you have medical concerns or health symptoms, contact your doctor or health care professional. If you have a medical emergency, call 911 immediately.

Tip: Be sure to call the Patient Services area that specializes in your type of device. Scroll down on this page to find your device. That way you'll know you've located the correct telephone number and other contact information.

 

Heart Rhythms Patient Services

For people in Canada who have Medtronic:

  • Pacemaker
  • Defibrillator (ICD)
  • Heart failure device (cardiac resynchronization therapy/CRT)
  • Insertable cardiac monitor

Telephone

Questions About Your Heart Device
1-888-660-4616 (Toll Free)
Monday - Friday, 9 am to 5 pm Eastern Standard Time

Questions About the CareLink Network
(Monitor setup, transmission verification, troubleshooting)
1-888-660-4616 (Toll Free)

Online

General questions or feedback: Contact us
Device registration (ID card updates): Submit Updates

Canada Mail

Medtronic Canada
99 Hereford Street
Brampton, ON
L6Y 0R3


Cardiovascular Patient Services

For people in Canada who have had the following procedures:

  • Heart valve repair
  • Heart valve replacement
  • Surgical ablation
  • Catheter ablation
  • Coronary or vascular stent placement

Telephone

1-888-660-4616 (Toll Free)
Monday - Friday, 9 am to 5 pm Eastern Standard Time

Online

General questions or feedback: Contact us
Device registration (ID card updates): Submit Updates

Canada Mail

Medtronic Canada
99 Hereford Street
Brampton, ON
L6Y 0R3

Neuromodulation Patient Services

For people in Canada who have Medtronic:

  • Deep brain stimulation
  • Gastric electrical stimulation for gastroparesis
  • ITB Therapy for severe spasticity
  • Neuromodulation for bladder control
  • Neuromodulation for bowel control
  • Pain therapies

Telephone

1-888-660-4616 (Toll Free)
Monday - Friday, 9 am to 5 pm Eastern Standard Time

Online

General questions or feedback: Contact us
Device registration (ID card): Submit Updates

Canada Mail

Medtronic Canada
99 Hereford Street
Brampton, ON
L6Y 0R3

Medtronic Diabetes

For people  in Canada who have Medtronic:

  • Insulin pump
  • Continuous glucose monitor

Telephone

24-Hour Product Help Line
(800) 284-4416 (Toll free)

Ordering Supplies
Monday – Friday, 8 am to 8 pm, Eastern Standard Time
(800) 284-4416 (Toll free)

Online

General questions or feedback: Contact us
Order supplies online: shop.medtronicdiabetes.ca(opens new window)

Canada Mail

Medtronic Canada 
c/o Diabetes
99 Hereford Street
Brampton, ON
L6Y 0R3

Spine and Biologics Customer Service

For people in Canada who have been treated with Medtronic:

  • Spinal implants, such as cervical discs or interspinous process spacers
  • Biologic products, such as Infuse Bone Graft

Telephone

1-888-660-4616 (Toll Free)
Monday - Friday, 9 am to 5 pm Eastern Standard Time

Online

General questions or feedback: Contact us

Canada Mail

Medtronic Canada
99 Hereford Street
Brampton, ON
L6Y 0R3