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This information is designed to provide you with helpful educational information but is for information purposes only, is not medical advice, and should not be used as an alternative to speaking with your doctor. No representation is made that the information provided is current, complete, or accurate. Medtronic does not assume any responsibility for persons relying on the information provided. Be sure to discuss questions specific to your health and treatments with a healthcare professional. For more information please speak to your healthcare professional.
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Service professionals
Annual service activities
We know that capital equipment is more than a purchase; it's an investment.
That's why our expert service engineers are available to offer support during installation, planned maintenance and corrective maintenance. We take care of your equipment so you can focus on providing quality patient care.
Address customer inquiries, resolve issues and provide guidance or technical assistance through phone and email.
Regular inspection services to ensure your equipment meets its manufacturer's operating specifications and complies with local regulations (AS/NZS 3551:2012).
Repairs are completed either at your side or at our service center by Medtronic-certified engineers using Original Equipment Manufacturer(OEM) parts to repair any reported equipment defect and restore its functionality.
Drive surgical procedure efficiency at your facility through our factory-certified exchange program. We quickly replace any equipment requiring service to minimize downtime.
We offer temporary replacement units* from the Medtronic loaner pool to use while your equipment is offsite for repair.
*This service is offered on selected product lines and is subject to availability.
Our subject matter experts teach the skills needed to enable onsite hospital biomed staff to service equipment.*
*Not applicable to all product ranges nor for all types or repairs.
Software updates: Mandatory safety fixes and cyber security patches.
Software upgrades: Keeping your equipment current with the newest versions of software included in some service agreement packages. Software releases can contain improvements in operating systems (OS), applications, security and features.*
* Software upgrades may not apply to all products. Software upgrades vary by product and release.
Our remote support capabilities, including diagnostics, proactive alerts, and real-time screen sharing, allow us to monitor your equipment from a distance and drive more efficient service.
We are here to help.
If you have equipment that requires a service, please complete the form linked below to open a service request.
Our service solutions are designed around you.
Based on your needs we can help identify the most suitable option for your investment.
52A Huntingwood Drive, Huntingwood, NSW, 2148, Australia
Toll Free 1800 336 693