Shiley™ Custom Tracheostomy Tube Service

How to Order

Access the quick and convenient Shiley™ product online ordering tool. This secure tool guides clinicians through a step-by-step template creation and ordering process. This process allows templates to be saved electronically for easy record-keeping, document sharing, and reordering.

For Additional Information or to Place an Order

Shiley™ custom tracheostomy tubes are currently available in the U.S., Canada, and Europe only.

• Call U.S. Customer Service at (800) 962-9888 from 8 a.m. to 4:30 p.m. CT.
  When prompted, select option 2 and then option 4 for the Shiley™ Custom Tracheostomy Tube Service.
• For customer service outside the U.S., please contact your local customer service representative.

Delivery Times

• Nonsterile custom tracheostomy tubes ship in approximately 13–15 business days.
• Sterile custom tracheostomy tubes ship in approximately 35–40 business days.
• All custom tracheostomy tubes are shipped to the United States by overnight delivery, unless otherwise requested. Delivery times may vary.

Note to Clinicians: Federal (U.S.) law restricts tracheostomy tube devices to sale by or on the order of a physician. By submitting a custom tracheostomy tube ordering form, you represent that the device is being requested on the order of a physician. Because these products are designed for a specific patient, once submitted, custom tracheostomy tube orders cannot be cancelled or refunded.

Note to Patients: All the devices shown are prescription products and must be obtained from a licensed provider or physician. Patients cannot purchase directly from Medtronic.